Compatibility (Operating System)
- Your device is unlocked
- Covers and flip cases must not be closed (some automatically lock the phone when closed)
- If no Wi-Fi connection is used, your phone is connected to the USB port via the USB cable (see icon in the status bar)
- If no USB connection is used, your phone is connected to the vehicle over Wi-Fi
- Quitting all apps except the mySPIN app may help
If you continue to have problems, please contact the support service provided by the respective manufacturer and check whether your mobile phone is compatible.
No, in the case of Android smartphones, you can select “Always allow” when the respective prompt is displayed. The app will then always open automatically. In the case of iPhones, the system will display a prompt asking you to allow the app to open (if the app is not already running).
Please note that your phone will need to be unlocked for the connection.
In order to activate certain mySPIN functions, the mySPIN app and/or apps from other vendors may process technical data about your smartphone (model and operating system), your vehicle (type, model, or VIN), the mySPIN app configuration, or your smartphone’s GPS data. This data is sent in such a way that, unless otherwise specified, it cannot be traced back to the owner or user of the smartphone or the respective mySPIN user.